For the purpose of this document the terms ‘SnowBus’, ‘we’, ‘us’ and ‘our’ all refer to the company SNOWBUS (UK) LIMITED; registered company 7009760 in England & Wales, and whose registered office is: 41 Wrekin Rd, Wellington, Telford, Shropshire, TF1 1RN.  Telephone Number - 01952 411993.  Email - dave@snowbus.co.uk

The term ‘you’, ‘your’ and ‘passenger’ refers to any person who has paid for a specific journey with SnowBus and whom we have agreed to carry for that specific journey.

The ‘specific journey’ refers to the bus transfer printed on your e-ticket booking confirmation only.

By booking a ticket with SnowBus you are agreeing to the following terms and conditions:

We agree to take you and your group (if applicable) on the specific journey stated on your e-ticket only. Your ticket is your proof of purchase and must be bought with you in order to validate your travel.

The group leader must use their name on the booking form and must be present for the journey. By booking for a group of people, the lead passenger is confirming that they are acting as an agent for their group and is responsible for them. Tickets are non-transferable, and a form of identification may be asked for. If you are booking a ticket for somebody else please use their name when booking.

All passengers must book a ticket to travel and occupy their own seat, regardless of their age, in accordance with French law. We cannot carry any unaccompanied child under the age of 16, unless it is pre-agreed by SnowBus management and a parent or minder. It is the responsibility of parents to supply car or booster seats for children should they require it.

Once a ticket has been purchased any amendments to be made to it will be at the discretion of the SnowBus management and will carry a £10 administration fee.

All our tickets are non-refundable in the case of late cancellations, missed journeys, and delayed flights. Acceptance of cancellations within a reasonable advance of the journey will be at the discretion of the management. Any such cancellation will carry a £10 administration fee per person.

Should your incoming flight be delayed SnowBus will only be able to wait for you a maximum of 20 minutes after our stated bus departure time. If you are any later than this then our service will be forced to depart without you and no refund will be offered. We will not be liable for any travel costs incurred by you as a result of our service departing at this time.

If there is a space on a later SnowBus service then we will be happy to allow you to travel on this bus. However, that will be completely at the discretion of the management and airport representative, and is in no way guaranteed.

In the instance of a diverted flight, again we will only be able to delay our scheduled service by 20 minutes before departing without you. It will be your responsibility to make travel arrangements to get to either Chambery or Grenoble airports in time to meet the departing bus you chose during the booking process. No refund will be issued for missed journeys due to diverted flights and we are not liable for any costs incurred on your part as a result of this.

In any case where you may miss your booked transfer service it is the passenger’s responsibility to contact their SnowBus representative using the telephone details provided on your e-ticket. We will do all we can to help you out, but we are not liable for any circumstances where you miss your pre-booked transfer service.

It is the customer’s responsibility to check all the details on their booking are correct and as they intended. Changes to an e-ticket confirmation may be permitted within a reasonable time-frame, but may be subject to a £10 administration fee. This will be at the discretion of the SnowBus management. Any change requests should be made in writing to our email address - details available on the contacts page.

Your e-ticket will be sent out to the email address you provide us with.  If you do not receive an e-ticket then please contact bookings@snowbus.co.uk

Bookings made less than 7 days before the date of travel cannot be guaranteed.  SnowBus reserves the right to refuse any such booking, and will offer a full refund in these circumstances.

It is your responsibility to familiarise yourself with the pick-up points and timings before your departure. All details can be located on our Travel Info web page and SnowBus representatives will be happy to help on the airport-resort leg of your journey. We are not liable for any costs if you miss your scheduled service because you are at the wrong location, or arrive at the wrong time.

We cannot delay other passengers if you are late for your pick-up, and neither are we responsible for making any alternative travel arrangements for you.

Passengers are required to act in a sensible and respectful way during their transfer journey. You are expected to comply with any reasonable request made by either the driver or SnowBus representative. Failure to comply may result in cancellation of your ticket to travel and immediate termination of your journey. No refund will be offered for either leg of your journey in these situations.

Any damage to any of our coaches will be met with an on the spot €40 fine. If the damage is judged to be more than this value the matter will be referred to SnowBus management and will be progressed officially. Failure to pay either of these fines can lead to cancellation of your journey with no refund offered.

All timings used on our website and your e-ticket are approximate. SnowBus cannot be held responsible for any delays caused by situations outside our control. These include, but are not limited to: severe weather conditions, traffic accidents, excessive traffic levels, mechanical breakdown, vandalism. We will not be liable for any loss, damage, or costs caused by a delay to our service.

We reserve the right to alter, amend, or cancel our scheduled transfer service. If you are already booked on to this service we will notify you immediately. If you are not happy with these changes you are entitled to a full refund, minus a £10 administration fee.

SnowBus may occasionally sub-contract other transfer companies or taxis to undertake our advertised service. All companies have been personally vetted by us, and are fully licensed and insured. They are subject to these same terms and conditions while they are working for SnowBus. If you are not happy with alternative travel arrangements made by SnowBus you will be entitled to a full refund minus a £10 administration fee.

Passengers may have to occasionally change vehicles at Chambery airport. We will endeavor to keep any inconvenience to an absolute minimum in these situations.

SnowBus is committed to carry you and a reasonable level of personal luggage between the points stated on your e-ticket.

We consider ‘reasonable’ as a maximum of 1 suitcase and 1 board/ski bag per passenger. Any additional luggage should be disclosed at the time of booking and may be subject to additional charges at the rate of £10 per extra bag per journey. We reserve the right to refuse carriage to any undisclosed additional items of luggage and accept no liability for their safekeeping or onwards travel.

All luggage bought on SnowBus transfers is the responsibility of the passenger. We will not be liable for any lost or damaged items of luggage. It is your responsibility to check on the loading and unloading of your own luggage.

We will only be liable for luggage damaged or lost due to our negligence. In these situations the maximum liability we will accept is £200 for all loss or damage. Luggage should be insured as part of your holiday policy and a claim should be made against your insurance policy on these occasions.

All items bought on SnowBus transfers are the passengers responsibility and we can accept no responsibility for lost or damaged valuable and/or personal items.

We accept no liability for any missed flights. We will do everything possible to get you to the airport on time, but we will offer no compensation, nor will we incur any additional costs for any missed flights, no matter what the circumstances may be.

If a service is cancelled without notice, or there are insufficient seats meaning you reasonably decide not to travel with us, or if you are entitled to a refund under these Terms & Conditions; you must contact us via email recording all the circumstances surrounding this refund. Refunds will be paid back into the bank account that the original transaction came from. All refunds must be requested within 10 days of the incident. Once a refund has been issued we will cancel your journey and have no more responsibility to to transport you and your party.

Our maximum liability to you should any of these contract points be broken is £200 per booking. This includes, but is not limited to, any loss, damage, or liability caused by a breach of contract or negligence by any of our employers, drivers, or sub-contracted companies.

SnowBus operates in £ Sterling only.

Privacy Policy

SnowBus only takes passenger information in order to process your booking and provide you with our transfer service.

We will not pass your details on to any third party sources, other than our banking partner who will need the information contained in your booking in order to process payment.

Customer details will only be kept on file for a maximum of two years, after which they will be destroyed.

We may occasionally email out details of any special offers which SnowBus, and only SnowBus, are promoting. If you wish to be removed from our mailing distribution list there will be instructions on how to do so included with the email.