For the purpose of this document the terms ‘SnowBus’, ‘we’, ‘us’ and ‘our’ all refer to the company SNOWBUS (UK) LIMITED; registered company 7009760 in England & Wales, and whose registered office is: 41 Wrekin Rd, Wellington, Telford, Shropshire, TF1 1RN.  Telephone Number - 07840 283780.  Email - dave@snowbus.co.uk

The term ‘you’, ‘your’ and ‘passenger’ refers to any person who has paid for a specific journey with SnowBus and whom we have agreed to carry for that specific journey.

The ‘specific journey’ refers to the bus transfer printed on your e-ticket booking confirmation only.

By booking a ticket with SnowBus you are agreeing to the following terms and conditions:

We agree to transport the number of people booked on the specific journey stated on your e-ticket only. Your ticket is your proof of purchase and must be bought with you in order to validate your travel.

The group leader must use their name on the booking form and must be present for the journey. By booking for a group of people, the lead passenger is confirming that they are acting as an agent for the group and are responsible for them. Tickets are non-transferable, and a form of identification may be required. If you are booking a ticket for a third party then please use their name when booking.

All passengers must have booked an online ticket to travel and must occupy their own seat, regardless of their age, in accordance with French law. We cannot carry any unaccompanied child under the age of 16, unless it is pre-agreed by SnowBus management and a parent or carer. It is the responsibility of parents to supply car or booster seats for children should they require it.

Once a ticket has been purchased any amendments to be made to it will be at the discretion of the SnowBus management and will carry a £10 administration fee.

All our tickets are non-refundable in the case of late cancellations, missed journeys, and delayed flights. Acceptance of cancellations four or more weeks in advance of the journey will be at the discretion of the management. Any such cancellation will carry a £10 administration fee per person within the group.

Should your incoming flight be delayed SnowBus will only be able to delay the scheduled bus departure for a maximum of 20 minutes.  If you are delayed longer than this then our service will be forced to depart without you and no refund will be offered. We will not be liable for any travel costs incurred by you as a result of our service departing.

If there is a space on a later SnowBus service then we will allow you to travel on this bus. However, this will be at the discretion of the management, driver or airport representative, and is not guaranteed.  SnowBus is not at liability to make alternative travel arrangements for you, or bear any costs should you miss your bus for absolutely any reason.

In the instance of a diverted flight, we will only be able to delay our scheduled service by 20 minutes before departing without you. It will be your responsibility to make travel arrangements to get to either Chambery or Geneva airports in time to meet the departing bus stated on your e-ticket. No refund will be issued for missed journeys due to diverted flights and we are not liable for any alternative travel or other costs incurred on your part as a result of this.

In any case where you may miss your booked transfer service it is the passenger’s responsibility to contact their SnowBus representative using the telephone details provided to them. We will do all we can to help you, but are not responsible or liable for any circumstances where you miss your pre-booked transfer service.

It is the lead passenger’s responsibility to check all details on their e-ticket booking are correct and as they intended. Changes to an e-ticket confirmation will be permitted within four weeks or more of the travel date, but will be subject to a £10 administration fee. Any final decision will be at the discretion of SnowBus management. Any change requests should be made in writing to our email address - details are available on our contact page.

Your e-ticket will be sent out to the email address you provide us with.  If you do not receive an e-ticket within one hour of booking please contact info@snowbus.co.uk

Bookings less than 7 days before the date of travel may be accepted, but cannot be guaranteed.  Passengers must contact us directly in order to check availability first.

It is your responsibility to familiarise yourself with the pick-up points and timings before your departure. All details can be located on our Travel Info web page and our airport representatives or drivers will be happy to help on the airport-resort leg of your journey. We are not liable for any costs or refunds if you miss your scheduled service because you are at the wrong location, arrive at the wrong time, or select the wrong pick-up location when booking.

We cannot delay other passengers if you are late for your pick-up.  Buses will wait a maximum of five minutes past the advertised pick-up time before departing.  We are not responsible for making any alternative travel arrangements for you in these situations.

For passengers travelling to Les Arcs; Our responsibility for your journey terminates at Bourg St Maurice funicular train station.  We are not liable for any changes, cancellations or closure to the funicular service, nor any costs involved in alternative transport as a result of this.  

If your Snowbus transfer arrives or departs at a time when the funicular is closed, it is the passengers responsibility to organise and finance any alternative transport.  SnowBus takes no responsibility for this.

Nor is SnowBus responsible for any missed return transfers caused by the funicular timetable, or customers missing their intended train.  It is your responsibility to organise to be at the pick-up point in Bourg St Maurice at the correct time.

Passengers are required to act in a sensible and respectful way during their transfer journey. You are expected to comply with any reasonable request made by either the driver or SnowBus representative. Failure to comply may result in cancellation of your ticket to travel and immediate termination of your journey. No refund will be offered for either leg of your journey in these situations.

Any damage to any of our coaches will be met with an on the spot €40 fine. If the damage is judged to be more than this value the matter will be referred to SnowBus management and will be progressed officially. Failure to pay either of these fines can lead to cancellation of your journey with no refund offered.

All timings used on our website and your e-ticket are approximate. SnowBus cannot be held responsible for any delays caused by situations outside our control. These include, but are not limited to: severe weather conditions, traffic accidents, excessive traffic levels, mechanical breakdown, vandalism. We will not be liable for any loss, damage, or costs caused by a delay to our service.

We reserve the right to alter, amend, or cancel our scheduled transfer service without notice. If you are already booked on to this service we will notify you via the email address given when booking.  In certain situations we may make alternative travel arrangements for passengers with other transfer companies or travel methods.  If you are not happy with these changes when notified prior to travel, you are entitled to a full refund, minus a £10 administration fee.  SnowBus is not liable to refund any difference in the price of these alternative transfers.

SnowBus may occasionally sub-contract other transfer companies or taxis to undertake our advertised service. All companies have been personally vetted by us, and are fully licensed and insured. They are subject to these same terms and conditions while they are working for SnowBus. If you are not happy with alternative travel arrangements made by SnowBus you will be entitled to a full refund minus a £10 administration fee.

Passengers from Geneva may be required to wait a short while for collections from Chambery airport.  While we aim to keep any inconvenience to an absolute minimum, we cannot be held responsible for any delay to your journey.

SnowBus is committed to carry you and a reasonable level of personal luggage between the points stated on your e-ticket.  We consider ‘reasonable’ as a maximum of 1 suitcase and 1 board/ski bag per passenger. Any additional luggage should be disclosed at the time of booking and may be subject to additional charges at the rate of £10 per extra bag per journey. We reserve the right to refuse carriage to any undisclosed additional items of luggage and accept no liability for their safekeeping or onwards travel.

All luggage bought on SnowBus transfers is the responsibility of the passenger. We will not be liable for any lost or damaged items of luggage. It is your responsibility to check on the loading and unloading of your own luggage.

All items bought on SnowBus transfers are the passengers responsibility and we can accept no responsibility for lost or damaged valuable and/or personal items.

We accept no liability for any missed flights. We will do everything possible to get you to the airport on time, but we will offer no compensation, nor will we incur any additional costs for any missed flights, no matter what the circumstances may be.

If a service is cancelled without notice, or you are entitled to a refund under these Terms & Conditions; you must contact us via email recording all the circumstances surrounding this refund. Refunds will be paid back into the bank account that the original transaction came from. All refunds must be requested within 10 days of the incident. Once a refund has been issued we will cancel your journey and have no more responsibility to to transport you and your party.

Our maximum liability to you should any of these contract points be broken is £200 per booking. This includes, but is not limited to, any loss, damage, or liability caused by a breach of contract or negligence by any of our employers, drivers, or sub-contracted companies.

SnowBus operates in £ Sterling only.

Privacy Policy

SnowBus only takes passenger information in order to process your booking and provide you with our transfer service.

We will not pass your details on to any third party sources, other than our banking partner who will need the information contained in your booking in order to process payment.

Customer details will only be kept on file for a maximum of two years, after which they will be destroyed.

We may occasionally email out details of any special offers which SnowBus, and only SnowBus, are promoting. If you wish to be removed from our mailing distribution list there will be instructions on how to do so included with the email.