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Booking Terms & Conditions

For the purpose of this document the terms ‘Snowbus’, ‘we’, ‘us’ and ‘our’ refer to SNOWBUS (UK) LIMITED; registered company 7009760, registered office: 41 Wrekin Rd, Wellington, Telford, Shropshire, TF1 1RN. Contact email - info@snowbus.co.uk.

The term ‘you’, ‘your’ and ‘passenger’ refers to any person who has booked a journey with Snowbus and whom we have agreed to carry for that specific journey.

The term ‘specific journey’ refers to the booked passage between two locations printed on the e-ticket booking confirmation.

By booking a ticket with SnowBus you are agreeing to the following terms and conditions:

We agree to transport the number of people booked and paid for on the specific journey stated on your e-ticket only. Your ticket is your proof of purchase and must be bought with you in order to validate your travel. The passenger is responsible for ensuring all details on the e-ticket are correct, and notifying us if there are any mistakes.

Your e-ticket will be sent out to the email address you provide us with. If you do not receive an e-ticket within one hour of booking, or need to make an amendment to the existing details please contact info@snowbus.co.uk.

All passenger names and ages must be stated at the time of booking in accordance with French law. By booking for a group of people, the lead passenger is confirming that they are acting as an agent for the group and are responsible for them. Tickets are non-transferable, and a form of identification may be required. If you are booking a ticket for a third party then please use their name when booking.

All passengers must be included in an online booking and must occupy their own seat, regardless of their age, in accordance with French law. We cannot carry any unaccompanied child under the age of 16, unless it is pre-agreed by SnowBus management and a parent or carer. It is the responsibility of parents to supply car or booster seats for children should they require it.  All shared transfer vehicles use lap-style seatbelts so no child booster seats are required. With private transfers any required child seats need to be agreed at the time of booking. 

Once a ticket has been purchased any amendments need to be sent in writing to info@snowbus.co.uk. All changes will be at the discretion of the SnowBus management and may carry a £10 administration fee.

All tickets are non-refundable in the case of late cancellations, missed journeys, and delayed flights. Acceptance of cancellations four or more weeks in advance of the journey will be at the discretion of the management. Any such cancellation will carry a £10 per person administration fee.

Should your incoming flight be delayed, or you are not at the correct collection point on time, then our shared transfer service will be forced to depart without you and no refund will be offered. We will not be liable for any travel costs incurred by you as a result of our service departing.

If there is a space available on a later SnowBus service then we will allow you to travel on this bus at no extra cost. However, this will be at the discretion of the management, driver or airport representative, and is not guaranteed. SnowBus is not responsible for making alternative travel arrangements for you, or bearing any costs should you miss your bus for absolutely any reason.

If a private transfer has been booked then the driver will wait where possible. Any waiting time over 2 hours from the original landing time will be charged at £50 per 30 minutes. All decisions regarding drivers waiting is at the discretion of the Snowbus management.

In the instance of a diverted flight it will be your responsibility to make travel arrangements to reach your original airport in time to meet your booked transfer. No refund will be issued for missed journeys due to diverted flights and we are not liable for any alternative travel or other costs incurred on your part as a result of this diversion.

In any case where you may miss your booked transfer service it is the passenger’s responsibility to contact their SnowBus representative using the contact details provided to them. We will do all we can to help you, but are not responsible or liable for any circumstances where you miss your pre-booked transfer service.

For transfers in less than 4 days time potential passengers need to contact us directly in order to check availability. The automated booking system will shut off at this time and bookings cannot be guaranteed.

It is your responsibility to familiarise yourself with the pick-up points and timings before your departure. All details can be found on your e-ticket confirmation. We are not liable for any costs or refunds if you miss your scheduled service because you are at the wrong location, arrive at the wrong time, or select the wrong pick-up location when booking.

Buses cannot delay other passengers if you are late to your resort pick-up and will depart at the advertised time. We are not responsible for making any alternative travel arrangements for you in these situations.

Passengers may be required to change on to a different bus to go to/from ski resorts. You are responsible for ensuring your luggage also changes on to the correct bus. We cannot be held responsible for any delays to these buses or any waiting time incurred by a delayed bus from another resort.

Passengers are required to act in a sensible and respectful way during their transfer journey. You are expected to comply with any reasonable request made by either the driver or SnowBus representative. Failure to comply will result in cancellation of your ticket to travel and immediate termination of your journey. No refund will be offered for either leg of your journey in these situations.

Any damage to any of our coaches will be met with an on the spot €50 fine. If the damage is judged to be more than this value the matter will be referred to SnowBus management and will be progressed officially. Failure to pay either of these fines can lead to cancellation of your journey with no refund offered.

All timings used on our website and your e-ticket are approximate. Timings are judged to the best of our knowledge and experience but Snowbus cannot be held responsible for any delays caused by situations outside our control. These include, but are not limited to: severe weather conditions, traffic accidents, excessive traffic levels, mechanical breakdown & vandalism. We will not be liable for any financial loss or alternative travel costs caused by a delay to our service in any circumstances.

We reserve the right to alter, amend, or cancel our scheduled transfer service without notice. If you are booked on to an affected service we will notify you via the email address or telephone number given when booking. In certain situations we may make alternative travel arrangements for passengers with other transfer companies. Snowbus is not liable to refund any difference in the price of these alternative transfers.

Snowbus primarily use two transport companies for our journeys: 

SAS Voyages Loyet: of ZI Favorieux, BP 3, 73211, Aime cedex. Transport license: 313642183-73.

Alpes Airport Connection: of Le Pontet, 24110 Saint Astier. Transport license: 2009/72/0000062.

All companies have been personally vetted by us, and are fully licensed and insured. They and the passenger are subject to these same terms and conditions while they are working for Snowbus. 

Passengers travelling from Geneva may be required to wait a short while for collections from Chambery airport. While we aim to keep any inconvenience to an absolute minimum, we cannot be held responsible for any delay to your journey due to passenger delays at Chambery.

SnowBus is committed to carry you and your personal luggage between the points stated on your e-ticket. We expect all passengers to have one suitcase with them. Any additional ski or snowboard equipment must be disclosed at the time of booking. There is no extra charge for this equipment but we do need to know in order to calculate luggage space. We reserve the right to refuse carriage to any undisclosed additional items of luggage and accept no liability for their safekeeping or onwards travel.

All luggage bought on SnowBus transfers is the responsibility of the passenger. We will not be liable for any lost or damaged items of luggage. It is your responsibility to check on the loading and unloading of your own luggage.

All items bought on SnowBus transfers are the passengers responsibility and we can accept no responsibility for lost or damaged valuable and/or personal items.

We accept no liability for any missed flights. We do everything possible to get you to the airport on time, but we will offer no compensation, nor will we incur any additional costs for any missed flights, no matter what the circumstances may be.

If a service is cancelled without notice, or you are entitled to a refund under these Terms & Conditions; you must contact us via email recording all the circumstances surrounding this refund. Refunds will be paid back into the bank account of the original transaction. All refunds must be requested within 10 days of the incident. Once a refund has been issued we will cancel your journey and have no more responsibility to to transport you and your party.

Our maximum liability to you should any of these contract points be broken is £100 per booking. This includes, but is not limited to, any loss, damage, or liability caused by a breach of contract or negligence by any of our employers, drivers, or sub-contracted companies. 

SnowBus operates in £ Sterling only.